Terms & Conditions

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. Any changes/revisions requested after the website design is finalized will be treated as a new order and charged separately.

REFUND POLICY

REP Web Solutions, LLC refund policy will be nil if;

• You have chosen a special package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of project.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
• Refund requests will not be entertained once the website designs are approved.
• A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the web design within 10 days of placing the order.

Note: REP Web Solutions, LLC. holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of REP Web Solutions, LLC. The company will be the rightful owner of the designs.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.

WE OFFER SATISFACTION GUARANTEE

Our 3 evisions policy is to make sure that you are satisfied. We aim at exceeding your expectations and strive to accomplish it.

CUSTOMER SUPPORT

If you need any assitance please contact us via email @ info@repdesigns.com.

COMMUNICATION POLICY

YOU agree that REP Web Solutions, LLC. is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “..@repdesigns.com”. REP Web Solutions, LLC, should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via text 619-240-0084. We are not responsible for any damages caused due to other contact details not provided by us. Project activation charges will apply if client fails to respond over a period of 45 days. We take full responsibility of all the information provided through our official domains.

Hosting

Websites hosted on REP Web Solutions servers must be updated frequently in order to be free of malware or other technical issues that may impact the performance of the server. REP Web Solutions will notify customers via email and other provided forms of communication such as previously provided phone or text to let you know of any known issues. It is up to the client to resolve these issues in a timely manner. If it is not done in a timely manner REP Web Solutions may place your account on suspension while the issue is resolved.